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FAQs

Find answers to your most frequently asked questions.

Products

Are your products vegan?

Yes, all of our products are vegan, and certified by The Vegan Society.

Are you products cruelty-free?

Yes, all of our products are cruelty-free and registered with the Leaping Bunny Program.

Are your products safe to use during pregnancy or while nursing?

Our recommendation is that you discuss any changes in your skin care regimen with your medical professional, as this will be a decision that you make together. 

It may be helpful to relay that our Alpyn Beauty products are all-natural and crafted without toxins or questionable ingredients.

Are your products organic?

Our products are all-natural and contain no chemicals. In addition, all products are fragrance-free and vegan.

Do your products contain fragrances?

All of Alpyn products are scented solely by the natural ingredients we put into them. Even though they smell amazing, they’re fragrance-free and we do not use any artificial fragrance of any kind.

Why do my products smell or seem different from batch to batch?

Great question! Any variation in scent is related to the nature of wildcrafting. Our Wildcrafted Actives are actually harvested near our headquarters in Jackson Hole, WY and then added to our product formulations. Due our reliance on completely natural ingredients, it’s common for batches to vary from time to time. No two plants are exactly identical! 

Hopefully, the slight variation is a refreshing reminder that you’re supporting wild-harvesting techniques, which allow these powerful plants to thrive and grow after we gather the necessary leaves and blooms required for each hand-crafted formulation.

Can men use Alexandria Professional productS?

Of course! Alpyn products are designed for all genders, and many men on our team use the line daily with great results. Our formulas are also safe for all skin types – from sensitive to oily or dry. And of course, our entire collection is also suitable for adults of any age.

Can teenagers use Alexandria Professional products?

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How long should Alexandria Professional products last?

The shelf-life of an opened product is 12 months. The shelf-life of an unopened product is 2-3 years.

We do advise customers to try to keep their Alpyn products at or around room temperature whenever possible. Since our products are all natural, a slight separation or change in color over time is normal and will not impact product efficacy.

How do I recycle Alexandria Professional products?

Thank you for this question – and for caring about our environment. When finished, simply rinse out the container and recycle as you would any recyclable glass or plastic container.

For our hard-to-recycle caps, lids and pumps, we've partnered with Pact Collective. You can return these via a local Pact collection bin, or by mailing a minimum of 5 product components back to Pact.

Use this link to locate a collection bin or print a return label. Pact charges $5 per return to help cover expenses, but they'll send you a $10 Alpyn code after your returns have been received!

Shipping & Returns

What shipping method does Alexandria Professional use?

All orders are shipped with the most economical option via USPS or UPS unless an expedited shipping method is selected and paid for at checkout.

Please allow 1-2 business days for orders to be processed.

Do you ship to Canada?

Any unused and unopened products must be returned within 10 days of receipt of goods and are subject to a 10% restocking fee plus all return shipping costs. Before returning any product, you must fill out the Shipping Claims Form.

Opened or used items will not be accepted.

Do you ship internationally?

We currently do not ship to locations outside the US and Ontario, Canada. We apologize for any inconvenience.

We do, however, have international distributors. To find a distributor near you, pelase visit this link.

What is your return policy?

We want you to be completely satisfied with your order from alpynbeauty.com. If you are not satisfied with your purchase we will happily accept returns. Please note the following conditions:

• Products must be lightly used and in their original packaging
• Returns must be received within 10 days of the delivery date
• A refund is credited back to the original form of payment
• Please allow 10-14 days to process a return

To return your online purchases visit our self serve portal at https://alpyn.loopreturns.com.

Miscelleneous

Do I need an account to shop online?

Accounts on our website are optional, though reccomended. Creating one will allow you to check order status, add and manage shipping addresses and view your order history. You can create an account anytime here. If you have already placed an order, use the same email address when creating your account.

If you need to reset your Alpyn password, you can do so here by clicking "Forgot Password". If you receive the message "No account found with that email" you likely checked our without having created an account.

Do you sell Alexandria Professional gift cards?

Yes! You can purchase Alpyn Beauty Gift Cards using this link.

Do you have a loyalty program?

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Can I use Sweet Points to purchase a gift card?

Unfortunately at this time we are unable to extend sweet points points for the purchase of an Alexandria Professional gift card.

Do you have a referral program?

Yes! Our Give $10 Get $10 offer enables you to tell friends about our clean, wildcrafted beauty.

For every friend who makes a purchase ($50 minimum) we'll send you a $10 savings code too.

Wholesale / Beauty Professionals

I would like to sell your products. Do you offer wholesale pricing?

Yes! You can purchase Alpyn Beauty Gift Cards using this link.

I am a licensed beauty professional and thought Alexandria Professional sold sugaring hair removal products. Am I in the right place?

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Can't find an answer?

Contact our customer support through the contact page and our team will get back to you as soon as possible.